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1.8 Based on 12 reviews
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Sold me a vehicle which was no inspected right. Front and rear bumpers were replaced and not put on properly. They got repainted but over sprayed into my grill and on the back they got spray paint all over my exhaust. Never informed me of so much rust under the car and on the bottom side kit. I tried to have them fix it but they would not do anything. Attempted to trade my car in since I already had it for about a month, but the trade in value... Read more

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The Financial department is the worst in any company. The don't have good manner ,not friendly. They have many hidden fees you don'know. DON'T GO THERE.

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With a brand name dealer you expect some guarantees when buying a used car. Biggest rip-off. STAY AWAY!!!! Agreed on an off-the-lot price and they still added all kinds of fees afterwards. I was running out of time and needed a car and just paid up. Within a week the water-pump started leaking. I noticed the rising temperature just in time and stopped driving to prevent any further damage. For days it was impossible to get Herbie Rivera or... Read more

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Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need. I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for oil change and 5K maintenance for $64. This guy Joel Kern told me that because my car takes synthetic oil the price jumped to $89. I said that's fine. I also presented a coupon... Read more

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Went to buy a used Tundra from Lustine Toyota (LT). I already had a cash offer from Carmax for my "Trade-in". LT matched it but would not move on the price of the used Tundra, citing what they were giving me on my trade-in. If I wanted haggle free pricing then I would buy from Carmax. Second, I contacted Lustine Dodge (LD) about a used Tundra they had on their site. They agreed, after much haggling, to give me $2,000 over what Carmax would... Read more

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I bought a brand new Tundra from these scam artists. the whole experience has been a nightmare. from the start things seem great and you are promised the world. I was sent home with a remote alarm system.when I tried to use it it didn't work.The main sales manager assured me that it was just a matter of programming the remote and assured they would deal with it when I brought my vehicle back for after market upgrades.When I brought it back... Read more

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Let me just say one thing: DO NOT GO HERE! I have forced myself to drive an hour to this horrible place to get my car serviced (for a 5000 mile checkup) since I purchased a service warranty. Of course, due to previous bad experiences with this service department, I called ahead of time to make an appointment. They told me to come in at 4:15pm. I came in on time, to which after the guy had did an initial inspection (to check the mileage), he sent... Read more

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As of July, still waiting for Navigation System. I was contacted by Lustine Toyota and told it may now be August. That will be six months and counting on something I'm paying for but yet to have delivery

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Lustine Toyota unable to deliver In February 2015 I took my 2012 Toyota Sienna to Lustine on a Saturday morning for a 5000 mile check and oil change. After an hour or so waiting as I always do someone called my name as if my car was ready. What they did was try convincing me I would be better off trading up for a 2015 model. I will not tell you how many times in the next six hours I tried to walk away but I would have the opportunity of new... Read more

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Be very aware with this dealer and their deception. I spent many hours and days of working on our "deal" with Tony (aka Anthony), which became a huge waste of time! Tony stated he could provide the car at the price agreed so we headed into the dealership. The oldest game in the book, bait and switch. After promising he could deliver and claimed he was always honest and sometimes “too honest” - he LIED! He could not provide the car he... Read more

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