Unprofessionalism to handle accounts. They approve loans and a month later call you to come back to sign paperwork because the loan certificate expired. We were approved a loan a month ago. My daughter drove out of the dealership with a 2016 Journey. On Sept. 19th we...Read more
Sold me a vehicle which was no inspected right. Front and rear bumpers were replaced and not put on properly. They got repainted but over sprayed into my grill and on the back they got spray paint all over my exhaust. Never informed me of so much rust under the car and...Read more
With a brand name dealer you expect some guarantees when buying a used car. Biggest rip-off. STAY AWAY!!!! Agreed on an off-the-lot price and they still added all kinds of fees afterwards. I was running out of time and needed a car and just paid up. Within a week the...Read more
Lustine Toyota Customer Care Review
The Financial department is the worst in any company. The don't have good manner ,not friendly. They have many hidden fees you don'know. DON'T GO THERE.
Toyota Navigation System Review
As of July, still waiting for Navigation System. I was contacted by Lustine Toyota and told it may now be August. That will be six months and counting on something I'm paying for but yet to have delivery
I bought may car from them it took me 9 full hours to get the salon done on top of that the manger has an attitude and a month later I never get my tags from there and keep promising me temp tag and still don't have them know I can't drive my car cause of no tags and they don't even answer the calls
Scratch Repair Review
False promise of repairing used vehicle scratch repair and bait and switch sale of the paint restoration "paint protection" program. $895 ripoff..
Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need. I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for...Read more
New Market, Maryland
I didn't like
Went to buy a used Tundra from Lustine Toyota (LT). I already had a cash offer from Carmax for my "Trade-in". LT matched it but would not move on the price of the used Tundra, citing what they were giving me on my trade-in. If I wanted haggle free pricing then I...Read more
I bought a brand new Tundra from these scam artists. the whole experience has been a nightmare. from the start things seem great and you are promised the world. I was sent home with a remote alarm system.when I tried to use it it didn't work.The main sales manager...Read more
I didn't like
- Care plan or customer service
Let me just say one thing: DO NOT GO HERE! I have forced myself to drive an hour to this horrible place to get my car serviced (for a 5000 mile checkup) since I purchased a service warranty. Of course, due to previous bad experiences with this service department, I...Read more
I didn't like
Lustine Toyota unable to deliver In February 2015 I took my 2012 Toyota Sienna to Lustine on a Saturday morning for a 5000 mile check and oil change. After an hour or so waiting as I always do someone called my name as if my car was ready. What they did was try...Read more
Be very aware with this dealer and their deception. I spent many hours and days of working on our "deal" with Tony (aka Anthony), which became a huge waste of time! Tony stated he could provide the car at the price agreed so we headed into the dealership. The oldest...Read more
First, my vehicle is nice, salesman was great, no problem with sale.... Live in Maryland, and have a vehicle now that I can't drive. No tags yet. The MD inspection was completed and returned in 3 business days after purchase. Nobody seems to care at Lustine when I...Read more
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