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Unprofessionalism to handle accounts. They approve loans and a month later call you to come back to sign paperwork because the loan certificate expired. We were approved a loan a month ago. My daughter drove out of the dealership with a 2016 Journey. On Sept. 19th we...
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Anonymous
Mcm

I have the sort of same situation. Actually, I signed two contracts the first one was inaccurate i told them to correct it, they did , but they send the wrong one anyway. The...

Anonymous
Eulalia Jeter

I had the same situation two years ago. I went back had the loan redone, come to find out when they had all the paperwork redone, they added my nephew to the deal. They forfei...

1.0
#925093
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Sold me a vehicle which was no inspected right. Front and rear bumpers were replaced and not put on properly. They got repainted but over sprayed into my grill and on the back they got spray paint all over my exhaust. Never informed me of so much rust under the car and...
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Product
#891403
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With a brand name dealer you expect some guarantees when buying a used car. Biggest rip-off. STAY AWAY!!!! Agreed on an off-the-lot price and they still added all kinds of fees afterwards. I was running out of time and needed a car and just paid up. Within a week the...
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1.2
I didn't like
  • Deceitfulness and dishonesty
  • Bait and switch
  • False promise of warranty
#835263
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Lustine Toyota Customer Care Review

Lustine Toyota
#849399
1.1
Details
The Financial department is the worst in any company. The don't have good manner ,not friendly. They have many hidden fees you don'know. DON'T GO THERE.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Toyota Navigation System Review

Lustine Toyota
#661625
As of July, still waiting for Navigation System. I was contacted by Lustine Toyota and told it may now be August. That will be six months and counting on something I'm paying for but yet to have delivery
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Car Review

Lustine Toyota
#630855
5.0
Details
I bought may car from them it took me 9 full hours to get the salon done on top of that the manger has an attitude and a month later I never get my tags from there and keep promising me temp tag and still don't have them know I can't drive my car cause of no tags and they don't even answer the calls
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Product or Service Quality

Scratch Repair Review

Lustine Toyota
#606959
1.5
Details
False promise of repairing used vehicle scratch repair and bait and switch sale of the paint restoration "paint protection" program. $895 ripoff..
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Diversity of Products or Services
Interest Rate
Product or Service Quality
Staff
Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need. I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for...
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1.0
New Market, Maryland
I didn't like
  • Worst
  • Service
#822494
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Went to buy a used Tundra from Lustine Toyota (LT). I already had a cash offer from Carmax for my "Trade-in". LT matched it but would not move on the price of the used Tundra, citing what they were giving me on my trade-in. If I wanted haggle free pricing then I...
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2.0
#730188
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I bought a brand new Tundra from these scam artists. the whole experience has been a nightmare. from the start things seem great and you are promised the world. I was sent home with a remote alarm system.when I tried to use it it didn't work.The main sales manager...
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Anonymous
Anonymous

Lustine Toyota is a scammer. All complainants here should get together and picket Lustine Toyota. By bringing public attention to their scamming practices public would be awa...

1.0
I didn't like
  • Care plan or customer service
#671184
Reply to reviews
Let me just say one thing: DO NOT GO HERE! I have forced myself to drive an hour to this horrible place to get my car serviced (for a 5000 mile checkup) since I purchased a service warranty. Of course, due to previous bad experiences with this service department, I...
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1.0
I didn't like
  • Service
#664215
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Lustine Toyota unable to deliver In February 2015 I took my 2012 Toyota Sienna to Lustine on a Saturday morning for a 5000 mile check and oil change. After an hour or so waiting as I always do someone called my name as if my car was ready. What they did was try...
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#646527
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Be very aware with this dealer and their deception. I spent many hours and days of working on our "deal" with Tony (aka Anthony), which became a huge waste of time! Tony stated he could provide the car at the price agreed so we headed into the dealership. The oldest...
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1.0
#643199
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First, my vehicle is nice, salesman was great, no problem with sale.... Live in Maryland, and have a vehicle now that I can't drive. No tags yet. The MD inspection was completed and returned in 3 business days after purchase. Nobody seems to care at Lustine when I...
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Anonymous
Anonymous

Problem has been resolved day after post. I now have a tag!

4.0
#615982
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