New Market, Maryland
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1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need.

I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for oil change and 5K maintenance for $64. This guy Joel Kern told me that because my car takes synthetic oil the price jumped to $89.

I said that's fine. I also presented a coupon for free VA state inspection. The guy came back and said I failed state inspection because of my front light and windshield wipers and that would cost me more than $100. I was so surprised because I change my wipers and lights less than 6 months ago and I did not see anything wrong with them.

I ended up paying $200 for the service and sat in their waiting room for 3 hours. Please do not go this location for any service.

Product or Service Mentioned: Lustine Toyota Oil Change.

Reason of review: Service escalation isssue .

Monetary Loss: $100.

Preferred solution: Price reduction.

I didn't like: Worst, Service.

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