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I would say the reason the service is normally sub par is because they hire convicted felons, women batterers and child abusers. For example, they have someone named Joshua Will currently working there that obtained drug felonies while in the military. Then he abused...
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1.2
#1241204
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12/1/2017 5:50 pm while driving on cardinal drive a lustine silver van tag #xtp7935 speed directly to the left in front of me ,no turn signal when the vehicle was in front of me it shut off the lights on the vehicle and sped away following the van towards route 1 the...
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#1140593
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Bad customer service lustine toyota

I am customer for more than three years.....But now I call for to make an appointment for my car. I call 4 times and one lady answer me and cut my call four times I was very up set . And when I came to lustine toyota service theguy it was lunch time and dont told me take a seat.
#1136926
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Unprofessionalism to handle accounts. They approve loans and a month later call you to come back to sign paperwork because the loan certificate expired. We were approved a loan a month ago. My daughter drove out of the dealership with a 2016 Journey. On Sept. 19th we...
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Anonymous
Mcm

I have the sort of same situation. Actually, I signed two contracts the first one was inaccurate i told them to correct it, they did , but they send the wrong one anyway. The...

Anonymous
Eulalia Jeter

I had the same situation two years ago. I went back had the loan redone, come to find out when they had all the paperwork redone, they added my nephew to the deal. They forfei...

1.0
#925093
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Sold me a vehicle which was no inspected right. Front and rear bumpers were replaced and not put on properly. They got repainted but over sprayed into my grill and on the back they got spray paint all over my exhaust. Never informed me of so much rust under the car and...
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Product
#891403
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Lustine Toyota Customer Care Review

The Financial department is the worst in any company. The don't have good manner ,not friendly. They have many hidden fees you don'know. DON'T GO THERE.
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
#849399
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With a brand name dealer you expect some guarantees when buying a used car. Biggest rip-off. STAY AWAY!!!! Agreed on an off-the-lot price and they still added all kinds of fees afterwards. I was running out of time and needed a car and just paid up. Within a week the...
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1.2
I didn't like
  • Deceitfulness and dishonesty
  • Bait and switch
  • Anthony riviera
#835263
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Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need. I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for...
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1.0
New Market, Maryland
I didn't like
  • Worst
  • Service
#822494
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Went to buy a used Tundra from Lustine Toyota (LT). I already had a cash offer from Carmax for my "Trade-in". LT matched it but would not move on the price of the used Tundra, citing what they were giving me on my trade-in. If I wanted haggle free pricing then I...
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2.0
#730188
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Contact Lustine Toyota

Mailing Address:
Lustine Toyota
14227 Jefferson Davis Highway
Woodbridge, Virginia 22191
United States
Phone:
(866) 984-6839
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Lustine Toyota Products and Services

I bought a brand new Tundra from these scam artists. the whole experience has been a nightmare. from the start things seem great and you are promised the world. I was sent home with a remote alarm system.when I tried to use it it didn't work.The main sales manager...
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Anonymous
Anonymous

Lustine Toyota is a scammer. All complainants here should get together and picket Lustine Toyota. By bringing public attention to their scamming practices public would be awa...

1.0
I didn't like
  • Care plan or customer service
#671184
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