I would say the reason the service is normally sub par is because they hire convicted felons, women batterers and child abusers. For example, they have someone named Joshua Will currently working there that obtained drug felonies while in the military. Then he abused...Read more
12/1/2017 5:50 pm while driving on cardinal drive a lustine silver van tag #xtp7935 speed directly to the left in front of me ,no turn signal when the vehicle was in front of me it shut off the lights on the vehicle and sped away following the van towards route 1 the...Read more
Bad customer service lustine toyota
I am customer for more than three years.....But now I call for to make an appointment for my car. I call 4 times and one lady answer me and cut my call four times I was very up set . And when I came to lustine toyota service theguy it was lunch time and dont told me take a seat.
Unprofessionalism to handle accounts. They approve loans and a month later call you to come back to sign paperwork because the loan certificate expired. We were approved a loan a month ago. My daughter drove out of the dealership with a 2016 Journey. On Sept. 19th we...Read more
With a brand name dealer you expect some guarantees when buying a used car. Biggest rip-off. STAY AWAY!!!! Agreed on an off-the-lot price and they still added all kinds of fees afterwards. I was running out of time and needed a car and just paid up. Within a week the...Read more
Sold me a vehicle which was no inspected right. Front and rear bumpers were replaced and not put on properly. They got repainted but over sprayed into my grill and on the back they got spray paint all over my exhaust. Never informed me of so much rust under the car and...Read more
Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need. I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for...Read more
New Market, Maryland
I didn't like
Lustine Toyota Customer Care Review
The Financial department is the worst in any company. The don't have good manner ,not friendly. They have many hidden fees you don'know. DON'T GO THERE.
Went to buy a used Tundra from Lustine Toyota (LT). I already had a cash offer from Carmax for my "Trade-in". LT matched it but would not move on the price of the used Tundra, citing what they were giving me on my trade-in. If I wanted haggle free pricing then I...Read more
Let me just say one thing: DO NOT GO HERE! I have forced myself to drive an hour to this horrible place to get my car serviced (for a 5000 mile checkup) since I purchased a service warranty. Of course, due to previous bad experiences with this service department, I...Read more
I didn't like
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